GENERAL
Do you sell to private individuals or end customers?
No. MR NONO HOBBIES is a B2B distributor. We do not sell to private individuals or end customers.
We work exclusively with retailers, companies, self-employed professionals and vending businesses within the sector, always respecting the distribution chain.
Do I need to be registered as a professional in order to buy?
Yes. To make a purchase, you must be a company or self-employed professional and provide the corresponding tax information.
ORDERS AND SHIPPING
How long will my order take to arrive?
Available stock shown on our website may include:
- products already available in our warehouse, and
- restock products that have already left their point of origin and are in transit to our facilities.
Except in the case of pre-reservations for new collections and product references, which will be specifically indicated.
When a restock appears as available on the website, this means that the product has been secured, paid for and is in transit from its point of origin (Japan, Korea, China, USA, etc.) to our warehouse.
Estimated timeframes
- Arrival of restock at our warehouse: approximately 1 week from departure at origin.
- Order preparation once received at our warehouse: between 1 and 2 business days.
- Products already available in our warehouse: standard shipping within 24-48 business hours from payment confirmation and order preparation.
Are shipments insured?
Shipments from Mr. Nono Hobbies are made without additional goods insurance, unless expressly purchased by the customer. This does not exclude the carrier's statutory liability or any liability that legally corresponds to Mr Nono Hobbies S.L.
For domestic road transport subject to Spanish Law 15/2009 of 11 November on contracts for the carriage of goods by road, compensation for loss or damage is generally limited to one third of the daily IPREM for each kilogram of gross weight of goods lost or damaged, pursuant to Article 57 and subject to the exceptions provided by law. Therefore, compensation does not guarantee recovery of the full invoice amount.
For international, maritime or air shipments, the legislation applicable to the relevant type of transport shall apply.
If you wish to purchase additional insurance, you must expressly request it before the order is dispatched by contacting sales@mrnonohobbies.com. The cost is 2% of the total invoice amount. The insurance must be confirmed before the shipment leaves and will be subject to the coverage, limits and exclusions of the policy, which will be provided before purchase.
Important
If your order includes an item belonging to the latest restock, the entire order may be delayed until that stock arrives at our warehouse and the complete shipment can be prepared.
The stated delivery times are estimates and may be affected by incidents or transit delays beyond our control.
Do you ship to the Canary Islands?
Yes, we ship to the Canary Islands, as well as internationally, mainly to Andorra and Portugal.
Important information for shipments to the Canary Islands:
The shipping cost is not paid when the order is placed, as it depends on the final volumetric weight of the package or packages.
For this reason, on the same day the order is dispatched, an additional order corresponding to the exact shipping cost will be manually generated in the customer's account.
This amount must be paid on the same day or, at the latest, within 48 hours.
For other destinations, please contact us at sales@mrnonohobbies.com
Can I change the delivery address after placing my order?
Yes, provided that the order has not yet been dispatched. Contact us as soon as possible so that we can arrange the change.
What happens if I am not at the delivery address when my order arrives?
The courier company will make another delivery attempt or may leave the parcel at a nearby collection point, depending on its terms of service.
PAYMENTS
What payment methods do you currently accept?
We currently accept:
● Bank transfer
● Card payment.
Is it safe to pay on your website?
Yes. Our website uses SSL encryption to protect your data.
Can I pay cash on delivery?
No, we do not currently offer cash on delivery.
Do you offer financing or payment in instalments?
No. At present, we do not offer financing or instalment payment options.
PRODUCTS
Are the products genuine and new?
Yes. All our products are 100% genuine, new and sealed, and come from official distributors.
What does it mean when a product is on “pre-order”?
It means that you can reserve it before its official release. The order will be shipped on the estimated date shown, which may vary depending on the manufacturer's or distributor's delivery schedule.
Can pre-order products be delayed or changed?
Yes. Pre-orders may be subject to delays, allocations or changes by the official distributor. In such cases, we will inform the customer.
Do you sell individual cards or only sealed products?
We offer both options, depending on availability and product type.
How do you protect products during shipping?
We use reinforced packaging and specific protection for TCG products.
In addition, the shipping cost includes insurance against damage or loss of up to €1,200.
RETURNS AND REFUNDS
Do you accept returns?
No. We do not accept returns, as we operate exclusively in a professional B2B environment.
What should I do if my order arrives damaged or incomplete?
You must contact us as soon as possible and provide a video showing the package being opened, together with photographs of the condition of the package and its contents, so that we can offer you a prompt solution.
Do you issue refunds?
We do not issue refunds. In the event of a justified issue, a replacement or equivalent solution will be considered.
INVOICING
Can I request an invoice for my purchase?
Yes. Invoices are generated automatically and are available in your private account area.
Do prices include VAT?
No. Prices do not include VAT.
VAT is applied in the shopping cart before the order is confirmed, according to your company's tax regime: standard VAT, VAT with the equivalence surcharge, or VAT-exempt where applicable.
CUSTOMER SERVICE
How can I contact you?
You can email us at sales@mrnonohobbies.com or use the contact form on our website.
What are your customer service hours?
● Monday to Thursday: 09:00 – 18:00
● Friday: 09:00 – 14:30
PROMOTIONS AND COMMUNITY
Do you offer discounts or promotions?
Yes. We offer volume discounts and special terms for long-standing customers.
How can I stay up to date with news and new releases?
Follow us on social media and subscribe to our newsletter so you don't miss new products, pre-orders and promotions.
OTHER
Do you have a physical store?
No. We currently operate exclusively online as a distributor.
What should I do if I have problems during the purchasing process?
Contact us by email at sales@mrnonohobbies.com and we will help you complete your order.